Your extra 10% discount will automatically apply at checkout when you have added $350 or more to your cart (or by logging in if you are a Member). This discount will not apply on full price items.

Our Boxing Day Sale items are eligible for return for store credit or an exchange only. No refunds on Sale Items

Please note our HQ and warehouse will be closed on 25th and 26th December and will reopen on Monday, 29th December. Orders placed after 12pm, 24th December will be dispatched by Monday 29th.

We prioritise dispatching your orders as quickly as possible; however, once dispatched, delivery times are subject to Australia Post's shipping schedules.

Our sizing is equivalent to the following standard AU sizes and most of our styles are designed to be a regular, relaxed fit:

• SIZE 0 = AU SIZE 6
• SIZE 1 = AU SIZE 8
• SIZE 2 = AU SIZE 10
• SIZE 3 = AU SIZE 12
• SIZE 4 = AU SIZE 14
• SIZE 5 = AU SIZE 16
• SIZE 6 = AU SIZE 18
• SIZE 7 = AU SIZE 20

You can find more sizing info here.

If you need any further assistance with sizing please feel free to reach out to us via email hello@oncewas.com.au or via phone 0432 952 129 during our office hours. We are more than happy to help!

To assist with sizing, we’ve included key garment measurements of each style under the size fit dropdown on the product pages. We recommend measuring a similar item in your wardrobe and comparing those measurements to the chart to find your best match.

For the bust, waist, and hip measurements:

1. Lay your garment flat, measure straight across from side fold to side fold, then double this measurement.
2. The bust is measured just below the armhole, the waist at the waist seam or narrowest point, and the hip approximately 20 cm below the waist.

If you know your bust, waist, and hip measurements, compare these to the garment measurements, ensuring they are a few centimetres larger than your body measurements for a comfortable fit.

You can find more sizing info here.

If you need any further assistance with sizing please feel free to reach out to us via email hello@oncewas.com.au or via phone 0432 952 129 during office hours. We are more than happy to help!

Membership credits, discount codes and loyalty discounts cannot be used on sale items but can be applied to full price purchases.

Yes, we will be offering click and collect for both sale & full price purchases, subject to stock availability at our HQ. Please allow 3-4 business days for your click and collect to be transferred from our warehouse. You will be notified via email when your order is ready for collection.

Please note we are closed on December 25th and 26th and will not be open for Click & Collects on these days.

Yes you are eligible to exchange your item for another size or style if your item is not suitable. Sale items are not eligible for refund.

To make our sales as fair as possible & due to high demand and limited stocks, unfortunately sale items are not eligible to try before you buy.

Our Head Office will be closed on 25th and 26th December & 1st January.

We will have skeleton staff available on the 27th, 30th and 31st December and 2nd January between 10am and 4pm to assist you with your enquiries.

Our usual office hours of 9am to 5pm Monday to Friday will resume on 5th January 2025.