Shipping & Delivery



Shipping & Delivery



SHIPPING WITHIN AUSTRALIA

Free Standard Shipping is offered to all domestic orders over $150 and will be applied at checkout.

Shipping is charged at a flat rate of $15 Standard Post per order on all domestic orders under $150.

Express shipping is available at a flat rate of $20.

UPDATE: We are offering free express shipping on all domestic orders. Read more about our Covid-19 response here

UPDATE: Please note Australia Post are experiencing delays due to increased volume of parcels in their network

Standard delivery orders are shipped by Australia Post ‘Standard Shipping’ and will be received within 2-7 business days after shipping. Standard delivery may take longer in certain rural areas.

We ship all domestic orders via Australia Post. To see the anticipated delivery service for your location, please click here

 

INTERNATIONAL DELIVERY

There are currently international delivery delays due to the coronavirus, Australia Post are working with partner airlines and other postal operators to move items as quickly as possible. More information can be found here

Free Standard Shipping is offered to all international orders over $300 and will be applied at checkout.

Shipping is charged at a flat rate of $30 Standard Post on all international orders under $300. Tracking included.

Please note: international customers may have to pay import duties and/or customs clearance fees.


WHAT’S MY ORDER STATUS?

You will be notified by e-mail at various stages during the dispatching process of your order.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

CHANGES TO YOUR ORDER

If you require any changes to your order, including incorrect address details and/or item sizing, please contact customer service immediately.

If your order has already been dispatched, OnceWas accepts no responsibility for incorrect details provided. Our returns process is available for changing incorrect sizing and/or order re-delivery.