Shipping & Delivery



Shipping & Delivery



SHIPPING WITHIN AUSTRALIA

All orders before 1pm will be dispatched on the same business day.
Orders after 1pm will be dispatched the next business day.

  • Free Standard Shipping is offered on all domestic orders over $150 and will be offered at checkout
  • Shipping is charged at a flat rate of $10 Standard Post per order on all domestic orders under $150.
  • Express shipping is available at a flat rate of $15

 

DOMESTIC STANDARD SHIPPING:

METRO AREAS:

Standard shipping will be sent by a courier service which will be either Fastway or Couriers Please. The transit time is 1-3 days. 

By default all packages will be set for ‘Authority to Leave’ or ATL. This means the driver will leave your package in a place they deem safe. If there is nowhere secure to leave your package, then you will be emailed with instructions for re-delivery. Alternately during transit you can choose to have your parcel taken to your closest collection point. This can be arranged in your shipping confirmation email.

If you want your package delivered to a PO box or Parcel Locker then your order will be shipped by Australia Post which can take 1 - 4 business days. To see the anticipated delivery service for your location, please click here

RURAL AREAS:

Standard shipping will be sent by Australia Post. The transit time is 4-6 days depending on your location.  To see the anticipated delivery service for your location, please click here

By default all packages will be set for ‘Authority to Leave’ or ATL. This means the driver will leave your package in a place they deem safe. If there is nowhere secure to leave your package, then the driver will leave a card and your package will be taken to the closest Australia Post collection point

 

DOMESTIC EXPRESS SHIPPING:

METRO & RURAL AREAS:

All domestic express parcels are shipped by Australia Post. The package will be received within 1 -3 business days depending on your state. To see the anticipated express delivery service for your location, please click here

 

 

CLICK & COLLECT:

Click & Collect is a free service that allows you to order online and pick up your purchase from our head office located in Hawthorn East VIC. Simply select 'local pick-up' at the checkout when you are prompted to select a shipping method. You order will be ready within 2 hours of your purchase and an email will be sent with the pick-up location details. You can then come past to collect your package at your earliest convenience. Pick-ups are available between 10am - 5pm Monday to Friday (excluding public holidays).

 

INTERNATIONAL DELIVERY

Please note: international customers may have to pay import duties and/or customs clearance fees.

NEW ZEALAND:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $300

FREE

Standard

10-12 business days

SEKO

Under $300

$20

Standard

10-12 business days

SEKO

Any amount

$25

Express

8-10 business days

SEKO

 

UNITED STATES:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $350

FREE

Express

10-12 business days

SEKO

Under $350

$28

Express

10-12 business days

SEKO

 

UNITED ARAB EMIRATES:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $400

FREE

Standard

9-25 business days

AUSTRALIA POST

Under $400

$35

Standard

9-25 business days

AUSTRALIA POST

Any amount

$50

Express

8-18 business days

AUSTRALIA POST

 

CANADA:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $350

FREE

Standard

10-20 business days

AUSTRALIA POST

Under $350

$21

Standard

10-20 business days

AUSTRALIA POST

Any amount

$40

Express

7-15 business days

AUSTRALIA POST

 

CHINA:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $300

FREE

Standard

10-20 business days

AUSTRALIA POST

Under $300

$20

Standard

10-20 business days

AUSTRALIA POST

Any amount

$36

Express

6-14 business days

AUSTRALIA POST

 

UNITED KINGDOM:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $350

FREE

Standard

8-18 business days

AUSTRALIA POST

Under $350

$26

Standard

8-18 business days

AUSTRALIA POST

Any amount

$43

Express

6-10 business days

AUSTRALIA POST

 

FRANCE / SPAIN / ITALY:

Order amount AUD

Shipping cost

Service Type

Transit Time

Courier

Over $400

FREE

Standard

8-20 business days

AUSTRALIA POST

Under $400

$30

Standard

8-20 business days

AUSTRALIA POST

Any amount

$42

Express

7-13 business days

AUSTRALIA POST

 

REST OF THE WORLD:

Please contact us so we can arrange the lowest possible shipping quote

 

SHIPPING FAQ

WHAT’S MY ORDER STATUS?

You will be notified by e-mail at various stages during the dispatching process of your order.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

CHANGES TO YOUR ORDER

If you require any changes to your order, including incorrect address details and/or item sizing, please contact customer service immediately.

If your order has already been dispatched, OnceWas accepts no responsibility for incorrect details provided.