Thank you for shopping at OnceWas & we hope you love your new purchase for many seasons to come. If you find something isn’t quite right, we are happy to offer a return following our below returns policy:
- Full priced items are eligible for an online store credit or full refund* via your original payment method.
- All sale items & purchases made with loyalty points, gift vouchers or percentage off discount codes are not eligible for refund & can only be returned for an online store credit.
- *Please note that Afterpay purchases are not eligible for refund & can only be returned for an online store credit.
Online store credits are valid for 1 year from date of issue.
Returns will be accepted within 14 business days from purchase for Australian customers & 21 business days for international customers. Returns after this period will not be accepted.
UPDATE: We are extending our returns window to 21 days. Read more about our Covid-19 response here
CONDITIONS OF RETURN
- Items are in original condition
- Have not been worn, washed, altered or damaged
- Have all original tags and stickers attached
- All purchases on earrings and hair accessories are final sale. We are not able to accept returns on these items due to hygiene reasons
Please note: all shipping costs associated with the return of goods are the responsibility of the customer.
HOW TO RETURN ONLINE PURCHASES
Please contact us via our online contact form to request a Return Authorisation Number (RA Number)
- Please provide your original order number.
- Please provide the reason for your return and if you require a store credit or a refund.
- Once we send you the RA number, please fill out the returns form included in your parcel. Please include the form with the items being returned.
- Please send the items back to our returns address within 2 business days of the RA being issued. Any returns received after this period will not be accepted.
- Items returned without an RA # will not be eligible for a refund or store credit.
We pride ourselves on maintaining high standards in quality & all our garments are thoroughly checked prior to dispatched. In the unlikely event of a manufacturing fault, we will gladly repair the item & if the fault is irreparable, we will replace or refund if a replacement is unavailable, at no cost to the customer.
Should you receive an incorrect or faulty product, please contact us immediately using our online contact form.