EARLY ACCESS TO BLACK FRIDAY SALE

Yes, to enjoy an extra 10% off the sale you can become a member here.

Your Membership credit is redeemable on full-priced styles only, so it can’t be used during sale events.

The good news is that your $300 credit is valid for 12 months from the date you joined, giving you plenty of time to find something you truly love.

If your item isn’t quite right, you can request an exchange or credit note through our Returns Portal.

You’ll just need your order number and email address to get started.

If you need a hand with the process or have any questions, please reach out to our team at hello@oncewas.com.au or call 0478 041 230 and we can assist you.

Orders placed before 1pm on Monday to Friday, are dispatched the same day. Orders placed after 1pm will be dispatched the next business day. Our priority is to dispatch your orders as quickly as possible but once orders are dispatched, delivery is subject to Australia post shipping times.

To assist with sizing, we’ve included key garment measurements of each style under the size fit dropdown on the product pages. We recommend measuring a similar item in your wardrobe and comparing those measurements to the chart to find your best match.

For the bust, waist, and hip measurements:

1. Lay your garment flat, measure straight across from side fold to side fold, then double this measurement.
2. The bust is measured just below the armhole, the waist at the waist seam or narrowest point, and the hip approximately 20 cm below the waist.

If you know your bust, waist, and hip measurements, compare these to the garment measurements, ensuring they are a few centimetres larger than your body measurements for a comfortable fit.

You can find more sizing info here.

Please choose your sizing carefully as all FINAL SALE items are not eligible for exchange or refund.

If you need any further assistance with sizing please feel free to reach out to us via email hello@oncewas.com.au or via phone 0478 041 230. We are more than happy to help!

Discount codes and loyalty discounts cannot be used on sale items, but can be applied to fulled price purchases.

Yes, our Hawthorn East styling studio will be open on Friday, 14th November from 10am - 3pm, where you can shop in store and access our Members Only Private Sale.

Our team will be available to assist with styling advice, sizing guidance, and to help you find your perfect pieces from the collection.

More information here.