SHIPPING AND RETURNS
We are offering FREE SHIPPING on all EXCHANGES if you need to swap sizes.
Should you receive an incorrect or faulty product, please email us immediately at returns@oncewas.com.au
SHIPPING WITHIN AUSTRALIA
All orders placed by 12pm, Monday - Friday will be shipped that day. Orders placed after 1pm will be posted out the following business day.
- LIMITED TIME: Free Standard AU Shipping on all order, No minimum Spend
- Need it ASAP? Express shipping is available at a flat rate of $15
- In partnership with Rendr, we offer same-day delivery for Melbourne Metro customers within a 50km radius of our Hawthorn East dispatch location
*See our shipping and delivery page for our latest shipping information
INTERNATIONAL DELIVERY
We ship internationally. See our shipping and delivery page for our latest shipping information
Please note: international customers may have to pay import duties and/or customs clearance fees.
RETURNS
At OnceWas, we want to make sure you are completely satisfied with your purchase.
Full priced returns will be accepted within 14 business days from postage date. Returns after this period will not be accepted.
Please note we do not offer refunds on discounted orders and any order processed with Afterpay or Klarna.
Items marked as FINAL SALE are not eligible for a return or exchange (unless faulty)
We are offering FREE SHIPPING on all EXCHANGES if you need to swap sizes.
Should you receive an incorrect or faulty product, please email us immediately at returns@oncewas.com.au
Please refer to our Returns Policy for more details.
