[{"title":"What is the OW Membership? ","content":"

The OnceWas Society isn’t just another loyalty program. It’s a movement for modern women who want to feel stylish, empowered, and connected - in fashion and beyond. We’re excited to show our appreciation through our exclusive Members only Rewards program! You’ll earn points on every purchase and for activities such as leaving reviews and following our socials. Points can be redeemed for discounts on future purchases and as your points grow you unlock even more benefits!

"},{"title":"How do I earn points?","content":"

You will earn points on every purchase and can earn additional points through various activities, such as leaving reviews and liking us on socials. To explore all the ways you can earn points, click on the *Ways to Earn* tab in the menu.

"},{"title":"How do I access the Free Shipping benefit in my tier?","content":"

Your Free Shipping benefit based on your Loyalty tier will be automatically applied at checkout. Simply use the email associated with your Membership and Loyalty account when making a purchase.

"},{"title":"Once I unlock a reward, how long do I have to use it?","content":"

Your rewards expire six months after being unlocked. If you unlock a reward but choose not to use it immediately, you can find it saved beneath your society credits in the widget and use it at a later date.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"},{"title":"If I purchase from a stockist do these points get added to my account?","content":"

Our stockists operate as independent businesses. As a result, any purchases made directly through them cannot be added to your account. Only purchases made directly with us can be linked to your account history.

"},{"title":"If I return an order for a refund that I used a reward on, do my points get refunded also?","content":"

If you return an order for refund that used a reward, the points redeemed for that reward will not be refunded. Please feel free to reach out to our customer care team if you have any questions or need assistance with your points balance.

"},{"title":"Can I use my Rewards during a Sales period?","content":"

Loyalty rewards are only valid on full-priced items and cannot be used on sale items or in conjunction with any other discounts or offers.

"},{"title":"Can I combine multiple rewards in one transaction?","content":"

Multiple rewards cannot be combined in a single transaction, but you can combine your rewards with your free shipping benefits.

"},{"title":"What other activities can earn me society credits?","content":"

In addition to earning credits while you shop, you can earn rewards points by following us on Instagram or Facebook, sharing us on Facebook and by leaving product reviews. All these activities help you accumulate credits for more rewards and benefits.

"},{"title":"Are there any limits on how many credits I can earn?","content":"

No, there are no limits on how many credits you can earn. You can continue to accumulate credits through various activities, such as making purchases, following us on social media, sharing posts, leaving reviews, and more.

"},{"title":"Will my reward points expire?","content":"

Your rewards points will expire if there is no activity on your account after 12 months.

Your Membership will automatically renew after 12 months to ensure that your rewards points stay current. If you decide not to renew your membership, your rewards points will expire 12 months after the last activity on your account.

"}]

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