Our dresses are loved for their timeless silhouettes, considered detailing and exceptional craftsmanship designed with effortless versatility to take you from one occasion to the next.
Are you 5’4/162cm or under and find it difficult to buy clothing that fits just right? Our Under 5'4 range has reduced lengths & carefully balanced volumes.
You can use our Size Guide here to help you find your perfect size. We also provide all garment measurements on each product page under 'Size and Fit'. We recommend comparing these measurements to something similar in your own wardrobe to help with sizing.
For general enquiries, you can contact us through our online chat, by phone 0478 041 230, or via emailhello@oncewas.com.au. Our Customer Care Team is available Monday to Friday, 9 am to 5 pm, and we’re here to assist you!
Yes, we offer Free Shipping on all orders over $200 for a limited time only. Standard shipping is available for orders under $200 at a flat rate of $12 & Express shipping is available at a flat rate of $18
Yes, enjoy instant exchanges so you don’t have to wait long for your replacement. From the moment you lodge your exchange in our portal, your new piece is dispatched within 24 hours, meaning you get your items faster!
We offer free shipping on your first exchange to make finding the perfect fit easy.
Peace of mind knowing you have 14 days from dispatch to return eligible items.
Our Head Office is located in Hawthorn East, Victoria, and every second Friday, we open the front of our office to the public as our 'Styling Studio'. This gives our customers the opportunity to try on all the OnceWas pieces available online. You can check here for the next Styling Studio open date.
Preorder means you are purchasing an item before we have the physical stock available. Our preorder items are marked with a preorder banner and will always include the preorder dispatch information in the product description.
We accept all major credit cards, Afterpay, Klarna, and PayPal Pay in 4. Please refer to our Returns Policyfor details on using these payment methods.
All orders placed before 1 pm will be shipped out the same day. Shipping timeframes are typically 2-4 business days for metro areas and 4-6 business days for rural areas. You can view our full shipping information here.
*Please note, these timeframes may vary depending on conditions with Australia Post and during their Peak Seasons (November and December). Once your parcel is with them, unfortunately, any delays are out of our control.
