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FAQs
Your extra 10% discount will automatically apply at checkout when logged in as a Member (no minimum spend) or when applying VIP code at checkout. This discount will not apply on full price items or Members' only Private Sale items.
A selection of our Best Sellers are available exclusively for Members at sale prices.Only OnceWas Society Members can access these exclusive prices when they login with their Membership email. Members also receive an extra 10% off all general public Summer Sale items with no minimum spend.
If you’re not yet a member, you can join the OW Society Membershiphere and unlock access to the sale, plus other exclusive benefits.
All sale items are eligible for exchange or can be returned for a credit note only. No refunds are available on sale items unless deemed faulty.
Yes, we will be offering click and collect for both sale & full price purchases, subject to stock availability at our HQ. Please allow 3-4 business days for your click and collect to be transferred from our warehouse. You will be notified via email when your order is ready for collection.
Orders placed before 12pm on Monday to Friday, are dispatched the same day. Orders placed after 12pm will be dispatched the next business day. Our priority is to dispatch your orders as quickly as possible but once orders are dispatched, delivery is subject to Australia post shipping times.
Our sizing is equivalent to the following standard AU sizes and most of our styles are designed to be a regular, relaxed fit:
- SIZE 0 = AU SIZE 6
- SIZE 1 = AU SIZE 8
- SIZE 2 = AU SIZE 10
- SIZE 3 = AU SIZE 12
- SIZE 4 = AU SIZE 14
- SIZE 5 = AU SIZE 16
- SIZE 6 = AU SIZE 18
- SIZE 7 = AU SIZE 20
You can find more sizing info here.
If you need any further assistance with sizing please feel free to reach out to us via email hello@oncewas.com.au or via phone 0432 952 129 during our office hours. We are more than happy to help!
To assist with sizing, we’ve included key garment measurements of each style under the size fit dropdown on the product pages. We recommend measuring a similar item in your wardrobe and comparing those measurements to the chart to find your best match.
For the bust, waist, and hip measurements:
- Lay your garment flat, measure straight across from side fold to side fold, then double this measurement.
- The bust is measured just below the armhole, the waist at the waist seam or narrowest point, and the hip approximately 20 cm below the waist.
If you know your bust, waist, and hip measurements, compare these to the garment measurements, ensuring they are a few centimetres larger than your body measurements for a comfortable fit.
You can find more sizing info here.
Please choose your sizing carefully, as all Sale items are only eligible for return for store credit or exchange. Sale items are not eligible for a refund.
If you need any further assistance with sizing please feel free to reach out to us via email hello@oncewas.com.au or via phone 0478 041 230. We are more than happy to help!
Membership credits, discount codes and loyalty discounts cannot be used on sale items but can be applied to full price purchases.
Terms and Conditions
- 20% & 35% Off Summer Sale prices as marked.
- Extra 10% Members' discount will be automatically applied on Summer Sale items at checkout when logged in as a Member (excludes Members'Private Sale) - no minimum spend. If you are not a Member, you can sign up here.
- Sale excludes new arrivals, Membership subscriptions, accessories, basics & gift cards.
- No additional 10% Members discount will apply on Members only private sale items. Prices as marked.
- Sale cannot be used in conjunction with any other offer or Loyalty discount codes.
- $300 Membership credit cannot be used on sale items.
- Sale items are eligible for return for store credit or exchange only. No refunds are available on Sale items.
- Sale items are not eligible to try before you buy.
- Discounts cannot be applied retrospectively.
- Sale ends Midnight 1st February 2026.
