Frequently asked questions

Simply add 2 items from our Buy 1, Get 1 Free Collection to your cart & enter your exclusive VIP code at the checkout to unlock the offer. The complimentary item will be the lowest-priced item. The Buy 1, Get 1 Free offer is exclusive to VIPs. Not a VIP? You can sign up here. 

Items purchased as part of our Buy 1, Get 1 Free offer are eligible for exchange or store credit only. No Refunds.

We prioritise dispatching your orders as quickly as possible; however, once dispatched, delivery times are subject to Australia Post's shipping schedules.

To assist with sizing, we’ve included key garment measurements of each style under the size  fit dropdown on the product pages. We recommend measuring a similar item in your wardrobe and comparing those measurements to the chart to find your best match.

For the bust, waist, and hip measurements:

1. Lay your garment flat, measure straight across from side fold to side fold, then double this measurement.
2. The bust is measured just below the armhole, the waist at the waist seam or narrowest point, and the hip approximately 20 cm below the waist.

If you know your bust, waist, and hip measurements, compare these to the garment measurements, ensuring they are a few centimetres larger than your body measurements for a comfortable fit.

You can find more sizing info here.

If you need any further assistance with sizing please feel free to reach out to us via email hello@oncewas.com.au or via phone 0432 952 129 during office hours. We are more than happy to help!

Discount codes and loyalty discounts cannot be used on styles included in the Galentine's day offer but can be applied to fulled price purchases.

Yes, we will be offering click and collect for both sale & full price purchases. Please allow 3-4 business days for your click and collect to be transferred from our warehouse. You will be notified via email when your order is ready for collection.