Our Covid-19 response

Our Covid-19 response


To our beautiful OW community,

With so much outside of our control in these uncertain times, we would like to take this opportunity to thank you for your ongoing support & let you know that we are here for you & will continue to make the needs & wellbeing of our valued customer our highest priority. 

As this unprecedented challenge is highlighting, there is nothing more valuable than the health of our community & our staff. We are committed to maintaining high levels of cleanliness & hygiene in our operations.

We are here if you need a chat & are respectful of people wanting to reduce their contact. With this in mind, we will be offering the following services:

  • Feel free to email us or direct message us online on social media. We would love to hear from you.
  • Our customer service team are on hand for any styling assistance, queries, info on our new loyalty program or just a friendly chat. 
  • We are also happy to organise your orders over the phone for you.
  • Extending our returns window to 21 days

Our online store will continue to operate as normal

We are all in this together & hope we can spread some positivity & kindness in our community as we navigate our way through this challenging time.

Wishing you & your loved ones the very best

With love,
OW x